Suddie Privacy Policy
Effective Date: March 26, 2025

Your privacy is important to us. This Privacy Policy outlines how Suddie ("we," "us," or "our") collects, uses, discloses, and protects your personal information. By accessing or using our services, including opting in to receive SMS/MMS messages, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use the Suddie platform or services:

1.1 Personal Information:

  • Name

  • Email address

  • Phone number

  • Payment details (processed securely via third-party services)

  • Address (for service bookings)

1.2 Account Information:

  • Usernames and passwords for your Suddie Club account

1.3 Service Information:

  • Booking history and preferences

  • Service feedback and ratings

1.4 Technical Information:

  • IP address

  • Device type and browser information

  • Cookies and usage data (e.g., time spent on pages)

1.5 Communication Information:

  • Messages, emails, and feedback you send to us through forms or surveys

  • SMS/MMS opt-in or opt-out status

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services

  • Process service bookings and payments

  • Personalize your experience and tailor perks

  • Send important updates, promotions, and offers

  • Respond to customer support requests and feedback

  • Ensure security and prevent unauthorized access

  • Measure service performance and user satisfaction

3. How We Share Your Information

We do not sell or share your personal information with third parties for marketing purposes. We may share your data only in the following limited ways:

3.1 Service Providers (Suddie Pros):
Subcontractors who perform services you request (e.g., home cleaners, detailers, pet groomers). Only essential information (such as your address and service details) is shared for scheduling and service completion.

3.2 Third-Party Vendors:

  • Payment processors to handle secure transactions (we do not store your payment information)

  • Customer support and marketing platforms to assist with service-related communication and feedback—not for marketing from third parties

3.3 Legal Obligations:
We may disclose information when required by law or to protect our legal rights (e.g., fraud prevention).

4. Your Data Choices and Rights

Depending on your location, you may have rights related to your data, including:

4.1 Access and Correction:
You may request access to your personal data and request corrections if any information is inaccurate.

4.2 Data Deletion:
You may request that we delete your personal data, except when it is necessary to retain certain information for legal or operational reasons (e.g., service history).

4.3 Marketing Preferences & SMS Consent:
You can opt out of promotional communications at any time by clicking “unsubscribe” in our emails or replying “STOP” to our SMS/MMS messages. You may also reply “HELP” to receive more information. Message frequency varies; standard message and data rates may apply.

5. How We Protect Your Information

We implement security measures to safeguard your personal data, including:

  • Encrypted storage and secure data transmission

  • Restricted access to sensitive information

  • Regular security audits and vulnerability checks

However, no method of data transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and enhance your user experience

  • Track website usage and performance

  • Provide relevant offers and content

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect certain features of the Suddie platform.

7. Retention of Your Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data is securely deleted or anonymized.

8. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or through the platform. Continued use of our services after updates constitutes acceptance of the revised policy.

10. SMS Privacy Statement (Mobile Network Operator Requirement)

By opting in to receive SMS/MMS messages from Suddie, you acknowledge and agree that your personal information (such as your phone number) will be used solely for service-related communication. We do not sell, share, or use your personal information for third-party marketing purposes. You can opt out at any time by replying “STOP” to any of our text messages. Reply “HELP” for more information. Message frequency may vary, and standard message and data rates may apply.