Suddie Service Pro Terms of Service

UPDATED FEBRUARY 26, 2025

We’re excited to have you as part of the Suddie community! To keep things simple and clear, we’ve outlined our most important terms below. Each term includes a short explanation in plain language to make sure everything is easy to understand.


1. Independent Contractor Agreement

  • You are not an employee of Suddie but an independent contractor.

  • You set your own schedule and provide your own equipment and supplies.

  • You are responsible for your own taxes and business expenses.

What this means: You work for yourself, decide when you work, and handle your own expenses.


2. Payment Terms

  • Revenue Split: You receive 50% of the total job price for every completed service.

  • Payment Processing: Payments are issued after a customer successfully completes payment for an invoice. Stripe's processing times typically range from 3 to 5 days, and Suddie will release payments as soon as the funds become available.

  • Tipping: You keep 100% of your tips—they go directly to you.

What this means: You get paid fast, and Suddie ensures a steady flow of premium-priced jobs without you needing to handle customer payments.


3. Job Acceptance & Performance

  • You may not subcontract jobs to other providers. All work must be completed by you, the approved Suddie Service Pro.

  • Once you accept a job, you are expected to complete it professionally and on time.

  • If you need to cancel, provide at least 24-hour notice so we can reschedule with the client.

  • If a job is left incomplete or a client has an issue, Suddie may review the situation and withhold payment for incomplete work.

  • Jobs must be completed as described in the booking details—no cutting corners.

  • Consistently missing appointments or customer complaints may result in suspension from the platform.

What this means: Accepting a job means following through. If you need to cancel, just give us a heads-up!


4. Customer Interaction & Professionalism

  • Always be respectful and professional with customers.

  • You may not solicit customers for direct business outside of the Suddie platform.

  • If there is an issue with a client, let Suddie handle the situation—do not argue with customers.

  • You may not impersonate a Suddie employee. You are an independent contractor and should always represent yourself as such.

  • You must communicate professionally through the app or platform.

What this means: Be professional, and let us handle any customer disputes to keep things running smoothly.


5. Liability & Insurance

  • You must have General Liability Insurance before taking jobs.

  • You are responsible for any damages, injuries, or accidents that occur while providing services.

  • If a customer claims an issue with your service, Suddie may investigate and determine if a refund or redo is necessary.

  • You are responsible for ensuring your own safety on-site.

What this means: Make sure you have coverage, work carefully, and report any issues immediately.


6. Tools, Equipment & Transportation

  • You must provide your own tools and equipment for the services you perform.

  • Equipment must be in good working condition and meet professional standards.

  • You must have reliable transportation to get to and from job sites.

What this means: Bring the right tools and get to your jobs on time.


7. Non-Compete Agreement

  • You agree not to solicit or provide services directly to any Suddie clients from the date of your first job with Suddie until 3 years after your last completed job with Suddie. This applies to all Suddie customers, regardless of whether you were directly assigned to them.

  • You agree not to use any client information obtained through Suddie to offer competing services.

  • If a client reaches out to you directly, you must refer them back to Suddie.

  • Violating this agreement may result in immediate termination from the platform and legal action if necessary.

What this means: Suddie brings you high-quality, premium jobs. In return, we ask that you don’t take clients away from the platform or compete directly with Suddie’s services.


8. Compliance & Termination

  • Suddie may ask for your participation in promotional videos, photos, or other marketing content with the approval of the customer.

  • Any video, photo, or content created by Suddie that includes you may be used for advertising, television, social media, and other promotional purposes without any compensation or royalties owed to you.

  • All such content remains the exclusive property of Suddie, and Suddie retains full rights to use, modify, and distribute it indefinitely without restriction.

  • Suddie reserves the right to deactivate your profile for policy violations, consistent negative customer feedback, or failure to meet quality standards.

  • You may choose to stop working with Suddie at any time by notifying us.

  • Fraudulent activity, dishonesty, or failing to complete services as booked will lead to immediate removal from the platform.

  • If you are inactive for an extended period, your account may be paused or removed.

What this means: If you follow the guidelines, you can continue working with Suddie without issues. If violations occur, Suddie may remove you from the platform. You’re always free to leave, but if you participate in promotional content, Suddie retains full rights to use it without additional compensation.


9. Agreement Confirmation

  • You must provide active General Liability Insurance before accepting jobs.

  • You are required to submit a completed W9 form with either your Social Security Number (SSN) or Tax ID.

  • Before accepting jobs, you must e-sign this Terms of Service agreement.

By accepting jobs through Suddie, you acknowledge that you have read, understood, and agree to these terms.

What this means: These terms help keep everything running smoothly for everyone. If you’re good with them, you’re ready to start accepting jobs!


10. Growing & Winning Together

  • At Suddie, we believe in building a positive and rewarding experience for all Service Pros.

  • We are committed to helping you grow your skills, gain access to premium clients, and earn more.

  • As we expand, so do your opportunities—more jobs, better pay, and a supportive team that wants you to succeed.

  • We win together by providing high-quality service, professionalism, and a customer-first approach.

What this means: We’re here to make work enjoyable and rewarding. When you succeed, we all succeed—let’s grow together! 


Questions? Need Help? 

Email: hello@suddie.com

Call/Text: (512) 518-0555 

Website: www.Suddie.com


Thanks for being part of the Suddie team! We’re excited to work with you!